Dear customers of our store! We are glad to see you among our buyers and are ready to offer you excellent service and original high quality products from the best Thai manufacturers. Our store is located in Thailand, Pattaya city. We form all your applications here and send them within 2-5 days after payment of the order. We know how rude Russian Post is with boxes, so we try to protect the integrity of your order and all the goods in it as much as possible. Our team treats every position with great care, wrapping it like a baby in diapers, in several layers of shockproof paper with air bubbles, in plastic bags, with the maximum amount of scotch tape and other packaging materials. We really want your purchase to be pleasing upon receipt, and not to give a negative impression due to problems in the process of transportation and delivery. Your joy when receiving an order and pleasure when using is our pride! Over many years of experience, we have come to the conclusion that delivery through the international mail of the Kingdom of Thailand is the most optimal and budgetary way. Thus, your parcel is going to you in two stages: first, the Thai post takes care of it, and then, when crossing the border, the post of Russia (or your country). In each country, the consignments are first delivered to the customs in the capital (for Russia, this is Moscow, for example), and then, after passing through customs, they are sent to the sorting center and to your region. Always for parcels, the longest waiting stage is the customs clearance process, when it is awaiting customs inspection and registration in your country. Very often, tracking by track number displays information that the parcel is in Thailand, or that it was sent from Thailand and then there is no information, 1-2 weeks (for large boxes from 4 kg, this period of time is much longer). This is normal, it is during this period that your order is waiting for customs clearance in the storage center. When sending, each parcel is assigned an individual departure number (track number, trekking). You can use it to track the movement of your order. We strongly recommend that you track your track through the Russian Post mobile application or through any other application that will send you notifications about your order. Very often we began to notice that the tracking package is at the post office, but customers do not know about this, because the postal workers do not bring a notification to receive it. Track number for parcels up to 2 kilograms: Track number for parcels from 4 kilograms: After the order is sent, we send the track number to the email specified when placing the order. Also in this letter there is a link by which you can track your order along the entire route. Please note that sometimes the name of the recipient is not displayed for the track. Don't worry, it's okay, your order will reach you. Note that orders up to 4 kg are divided into 2 boxes. We do this in order to save your money on delivery, since the Thai post has an economy tariff for parcels up to 2 kg. Thus, it is cheaper to send 2 boxes of 2 kg at an economy rate by parcels than 1 large box of 4 kg as a regular shipment. In addition, parcels are delivered faster than regular shipments from 4 kg. The shopping cart automatically takes into account the cost of economy tariffs. Delivery times for land-based shipment (parcels from 4 kilograms) have increased since the beginning of the pandemic around the world. If earlier all parcels were delivered only by plane, now there is a division. The little ones fly by plane (the cost of air fares is in your basket), the big ones travel by sea (the cost of ground delivery is in the basket). For small parcels, air delivery is about 2 weeks, for land delivery about 2 months. For EMC up to 12 days (we do not recommend our clients to overpay for EMC delivery, as often the delivery time does not differ much from the air delivery time. According to the EMC experience, it comes only 3-5 days faster than air delivery). Ground and air parcels arrive at your local post office. EMC delivery assumes delivery by courier to the specified address. Dear customers, unfortunately, during the quarantine period, in many countries, the frequency of cargo flights between borders has been reduced. In this regard, your parcels may arrive at your place with a delay in delivery. We understand that this circumstance brings certain inconveniences, but, unfortunately, we are not able to influence the work of the post office and customs and somehow speed up the process. But we guarantee that all parcels that experienced delays were nevertheless delivered to the recipients. We believe and know that this difficult time, caused by farce-major circumstances, will end very soon and the world will return to its usual way of life and work schedule.
Dear Wholesale Customers! Experience and customs regulations of various countries have taught us to competently form and pack your orders. If you are a wholesale buyer, we will form your box taking into account the allowed number of goods for an individual. For 2021, the Russian customs allows to receive for personal use no more than 30 kilograms of weight for personal use in the amount of no more than 200 euros. There is also a certain regulation on the number of items in one shipment, according to which a parcel for an individual is reclassified as a commercial shipment. According to customs rules, there can be no more than 5 identical items in one shipment. We try to secure your order as much as possible and to comply with these rules we complete retail items in one bulk package. For example, if your order contains 24 toothpastes, and according to the rules, only 5 identical pastes are allowed, we will make 1 box of 12 pastes. So there will be 2 boxes of toothpaste in your package. That is, no more than 5 positions. This applies to all items of goods exceeding customs regulations. If your order is more than 20 kilograms, please indicate one more recipient. We will form 2 or more (depending on weight) boxes. Recipients who live at the same address, but have different names, are considered separate, 30 kg each. For more than 6 years of successful work, our clients have received parcels with customs notification only 4 times. At the same time, 2 of them did not take into account that earlier this month they had already received boxes from other stores. Thus, the rule was violated for one individual to receive more than 31 kilograms per month. If your box weighing 20 kg comes to you with a customs notification, we strongly recommend paying customs duties in Russia (2.5-4 euros per 1 kg) and picking up your parcel. Thailand has very strict rules for bringing imports into the country, and since your package is returned from Russia, it is automatically considered an import because it crossed the Thai border. According to the legislation of the country, all imported goods are subject to customs duties in the amount of 100% -300% of the value of the goods. In this case, the value of the goods is determined by the customs inspector at his discretion, based on market prices in Thailand. Further, you will incur the costs for the fact that our employee will have to go to Bangkok 2 times to the customs office (1 time to complete an application, which indicates that we are ready to pick up the parcel and pay all fees. And 2 times to pick up cargo on the appointed day). After we have the package, you must pay for the resend of your order. Thus, it is much cheaper to collect your package in your country. Buyers from Europe and the European Union, please note that your countries have a fairly small limit on the amount of import of goods. Usually this amount varies between 20-30 euros. We draw your attention to the fact that the customs of your country may estimate the value of your shipment as higher than what is indicated on the customs declaration (we indicate $ 20 when sending) and will oblige you to pay customs duties. Our store is not responsible for the actions of customs and the passage of your order to the territory of your country by the customs authorities. Customs fees and duties are your responsibility and obligation. Please note that our store is not responsible for the fact that your package is recognized as a commercial cargo and customs require you to pay the tax of your country. You should understand that ordering commercial cargo as an individual is at your own risk. Attention! Our online store does not take any responsibility for the actions of the customs service of your country. In some countries, by law, customs have the right to detain your parcel for up to 1 month without explaining the reasons for the delay. You are responsible for resolving any problems with the customs service of your country. Your order is considered completed from the moment your parcel is handed over to Thailand Post as the carrier. If you have any problems, please contact us in the "Contact" section
